Terms & Conditions

The Terms & Conditions listed here govern all purchases made through RosesHQ.com.

By placing an order with us, you agree to the following terms related to product purchases, payments, shipping, cancellations, bulk orders, and general usage of our artificial flower products.

These terms are designed to create transparency for both individual customers and businesses purchasing artificial flowers across Canada.

Order Eligibility

RosesHQ.com serves both individual buyers and business customers.

Our products are commonly purchased by:

• Event planners

• Wedding decorators

• Retailers

• Florists

• Hospitality businesses

• Corporate buyers

• Home decor customers

• DIY buyers

Customers are responsible for ensuring products meet their intended requirements before placing an order.

Payment Terms

All orders require payment confirmation before processing begins. This helps maintain smooth order processing.

• Orders are confirmed only after successful payment.

• Bulk orders may require partial or full advance payment.

• Custom orders may require upfront payment before production begins.

• Repeat business customers may receive custom payment arrangements where applicable.

Order Confirmation

Orders are considered confirmed only after payment verification.

Customers should carefully review:

• Product quantities

• Product specifications

• Colours

• Sizes

• Shipping details

Once confirmed, inventory may be reserved for your order.

Pricing Policy

Product pricing may change based on inventory levels, promotions, and supplier costs.

• Prices may change without prior notice.

• Confirmed orders are protected from future price changes.

• Promotional pricing applies only during active promotional periods.

• Bulk pricing may vary based on order size.

We aim to maintain competitive pricing while ensuring product quality.

Bulk Orders

We regularly support larger volume purchases.

Bulk orders may apply to:

• Event planners

• Retailers

• Florists

• Hotels

• Restaurants

• Corporate buyers

• Recurring business customers

Bulk pricing, availability, and timelines may vary depending on order volume.

Custom Orders

Custom floral arrangements may be available for select projects.

These may include:

• Custom colours

• Specific floral combinations

• Event-specific requests

• Large-scale installations

Custom orders may require longer processing times and are typically considered final once production begins.

Order Modifications

Changes to orders may be possible before processing begins.

Once orders are packed, prepared, customized, or shipped, modifications may not be possible.

All changes remain subject to product availability.

Order Cancellations

Orders may be cancelled before shipping under certain circumstances.

Once an order has been:

• Packed

• Customized

• Shipped

• Prepared for dispatch

Cancellation requests may not be approved.

Approved cancellations may be subject to processing fees where applicable.

Shipping Policy

We ship across Canada for both individual and bulk orders.

Shipping timelines may vary based on:

• Product availability

• Order size

• Shipping destination

• Seasonal demand

Customers should contact us for urgent orders.

Product Variations

Because many products involve handcrafted arrangements or material variations:

• Minor colour differences may occur.

• Flower placement may vary slightly.

• Product appearance may vary slightly from photos.

These minor variations do not qualify as product defects.

Product Usage Responsibility

Customers are responsible for using products appropriately.

Our products are intended for:

• Event decor

• Home decor

• Retail displays

• Hospitality spaces

• Floral styling

Proper storage, handling, and maintenance remain the responsibility of the customer.

Product Damage & Inspection

Customers should inspect products after receiving their order.

If products arrive damaged:

• Report concerns promptly.

• Provide clear photos.

• Contact our team for assistance.

Claims may be reviewed based on delivery timelines.

Intellectual Property

Custom floral designs created specifically for clients remain subject to project-specific agreements where applicable.

Limitation of Liability

RosesHQ.com is not responsible for:

• Shipping delays caused by third-party carriers.

• Improper product handling after delivery.

• Errors caused by incorrect shipping or product details submitted by customers during checkout.

Our liability is limited to issues directly related to verified product or order errors.

Returns & Exchanges

Return and exchange eligibility may vary depending on the product category.

Customized products and bulk orders may not be eligible for returns.

Customers should contact our team regarding return-related questions.

Acceptance of Terms

By placing an order with RosesHQ.com, you confirm that you have read, understood, and accepted these Terms & Conditions.

These policies help ensure smoother transactions for both individual customers and bulk buyers.

Need Help?

If you have questions about pricing, shipping, bulk orders, or product policies, our team is happy to help.

Contact Us 

Disclaimer: RosesHQ.com reserves the right to update these Terms & Conditions at any time without prior notice. Any updates will be posted directly on this page and become effective immediately upon publication.