Privacy policy

 Privacy Policy

Roses HQ values your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect customer data when you browse our website, place orders, submit inquiries, or interact with our business online.

By using our website, you acknowledge the practices outlined in this policy.

Information We Collect

When you interact with Roses HQ, we may collect certain personal information.

This may include:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment-related details

  • Order history

  • Bulk inquiry details

  • Contact form submissions

We may also collect non-personal information such as browser type, device information, and website usage behaviour.

How We Use Your Information

We use customer information to support normal business operations.

This may include:

  • Processing orders

  • Shipping products

  • Responding to inquiries

  • Managing bulk order requests

  • Providing customer support

  • Sending order confirmations

  • Improving website performance

  • Preventing fraudulent activity

We only use information necessary to support customer transactions and communication.

Payment Security

Payment information is processed through secure third-party payment providers.

Roses HQ does not store full payment card information on its servers unless otherwise stated by our payment partners.

Customers should review third-party payment provider policies where applicable.

Shipping & Order Communication

We may use your contact information to share updates related to:

  • Order confirmations

  • Shipping notifications

  • Delivery updates

  • Product inquiries

  • Bulk order communication

These communications are necessary for order fulfillment.

Marketing Communications

Customers may choose to subscribe to promotional emails, newsletters, or product updates.

These communications may include:

  • Product launches

  • Promotions

  • Sales announcements

  • Business updates

Customers can unsubscribe at any time.

Cookies & Website Analytics

Our website may use cookies and analytics tools to improve user experience.

These tools may help us understand:

  • Website traffic

  • Product page performance

  • Customer browsing behaviour

  • Site improvements

Users can manage cookie preferences through their browser settings.

Third-Party Services

We may work with third-party providers for:

  • Payment processing

  • Shipping services

  • Website analytics

  • Marketing tools

These providers may have separate privacy policies governing their own practices.

Data Protection

We take reasonable steps to protect customer information from unauthorized access, misuse, or disclosure.

While no online system can guarantee complete security, we maintain safeguards to protect stored data.

Data Retention

We may retain customer information for as long as necessary to process orders, maintain business records, comply with legal obligations, and support customer service needs.

Information that is no longer required may be securely deleted or removed where appropriate.

Customer Rights

Customers may contact us regarding their personal information.

You may request:

  • Access to your information

  • Corrections to inaccurate information

  • Removal of certain personal data

  • Updates to communication preferences

Requests may be reviewed based on legal and operational requirements.

Children’s Privacy

Roses HQ does not knowingly collect personal information from children.

Our website is intended for users who can legally make purchases or business inquiries.

Policy Updates

This Privacy Policy may be updated periodically to reflect operational, legal, or website changes.

Updated versions will be posted on this page.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, our team is happy to help.

Contact Us