Shipping policy

Shipping Policy

At Roses HQ, we understand that timely delivery matters, whether you're ordering a few floral stems for your home or coordinating large floral arrangements for events, retail displays, or business projects.

This shipping policy explains how we process, ship, and deliver artificial flower orders across Canada.

Our goal is to keep the process clear, reliable, and easy to understand.

Shipping Coverage

We ship across Canada for both individual customers and bulk buyers.

We regularly serve:

  • Event planners

  • Wedding decorators

  • Florists

  • Retail stores

  • Hotels and restaurants

  • Corporate buyers

  • Home decor customers

  • DIY shoppers

Whether you're placing a small order or managing large purchases, we aim to provide dependable delivery support.

Order Processing Time

Orders are processed after payment confirmation.

Standard Orders

  • Most smaller orders are processed within 1 - 3 business days, depending on product availability.

Bulk Orders

  • Larger orders may require additional preparation time depending on product quantity, packaging requirements, and inventory availability.

Custom Orders

  • Custom floral requests may require longer processing timelines depending on project complexity.

Our team will communicate expected timelines whenever additional preparation is required.

Delivery Timelines

Delivery timelines vary based on order size and shipping destination.

  • Standard Orders - Typically delivered within 3 - 7 business days.

  • Bulk Orders - May require 7 - 14 business days, depending on volume and freight logistics.

  • Custom Orders - Delivery timelines may vary depending on production requirements.

Remote areas may require additional transit time.

Shipping Methods

We use different shipping methods based on order size.

Courier Shipping

Used for smaller products such as:

  • Individual stems

  • Bouquets

  • Smaller floral arrangements

  • Home decor orders

Freight Shipping

Used for larger shipments such as:

  • Bulk floral inventory

  • Large event orders

  • Flower arches

  • High-volume commercial orders

This helps ensure safer delivery for larger products.

Bulk Shipping

Large floral orders may require specialized handling.

This may include:

  • Secure packaging

  • Freight coordination

  • Large shipment scheduling

  • Custom delivery arrangements for businesses

This is especially helpful for event planners, retailers, florists, and hospitality businesses managing larger orders.

Shipping Costs

Shipping charges are calculated based on:

  • Order size

  • Weight

  • Packaging requirements

  • Delivery location

Shipping costs are shared during checkout or order confirmation.

Promotional free shipping offers may apply periodically.

Order Tracking

Tracking information may be provided when available.

Customers may receive:

  • Tracking links

  • Shipping confirmations

  • Delivery updates

Our team can also assist with shipment-related questions.

Shipping Delays

While we aim to meet shipping timelines, delays may occasionally happen due to:

  • High seasonal demand

  • Weather disruptions

  • Carrier delays

  • Large custom orders

  • Inventory shortages

If delays occur, we’ll communicate updates as quickly as possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details during checkout.

Incorrect addresses, missing information, or failed delivery attempts may result in delays or additional shipping charges.

Please review your shipping details carefully before completing your order.

Damaged Deliveries

Customers should inspect packages upon delivery.

If your order arrives damaged:

  • Take clear photos

  • Keep original packaging

  • Contact our team promptly

This helps us resolve shipping-related issues faster.

Local Pickup

Local pickup may be available for select orders depending on location and product type.

Customers can contact our team for availability details.

Need Shipping Assistance?

If you’re managing a large order, working with a tight event timeline, or need special shipping support, our team is happy to help.

Get Shipping Help 

Disclaimer: Roses HQ’s shipping policy is subject to change without prior notice. Any updates will be posted directly on our website and take effect immediately.